Formal Valuation

What documents are required?
The only mandatory document is the Letter of Instruction (LOI). Any additional supporting documents are optional.

Can I create a Valuation Request directly from an existing Indication Request?
Yes — there's a dedicated "upgrade from Indication" action that creates a Valuation Request from an Indication Request, so you don't need to re-enter the same property details.

Does a Valuation Request go through approval before work starts?
It depends on your User Group's approval settings. If approval is enabled for your group, a Bank Admin must approve the request before it can be submitted. If it's not enabled for your group, you can submit directly without that step.

What's the difference between "Cancel" and "Reject"?

• Cancel — ends the Valuation Request entirely, initiated by the requester/bank side.
• Reject — only comes into play when approval is required for your group. During the approval step, a Bank Admin can reject the request instead of approving it.

Can I assign a specific valuer to the request?
Yes, there's a dedicated assign-valuer action.

What is a "report" in this context?
The report is the valuer's final valuation output submitted against the request — distinct from the LOI and other supporting documents uploaded when the request was created.

What happens if the bank rejects a submitted report?
The same valuer needs to resubmit a revised report. This can repeat as many times as needed until the bank accepts one.

Can I track progress on a request?
Yes — each request has a history and a timeline view, in addition to an approval history log.

Updated on: 21/09/2026