Audit Trail

What is the Audit Trail?
A bank-scoped activity log available to any Bank Admin, found under Reports → Audit Trail. It records actions taken by users within your own bank — no special permission is required beyond being a Bank Admin.

What can I filter by?

• Date range (from/to)
• User email
• Module — Authentication, Bank Configuration, Lead, or Single Indication
• Specific action (see examples below)
• Entity type — Bank Configuration, Indication Request, or Lead
• Result
• Source — Web, Mobile Web, Mobile, or Unknown (Unknown means the action came from a direct API call rather than the portal or mobile app)
• Role of the acting user — System Admin, Bank Admin, or Operational User
• Group / Sub-group

What kinds of actions show up here?
Examples include:

• Login/logout, password changes, and password reset requests
• A user exporting leads, or viewing lead details/listings with unmasked contact information
• Bank configuration changes — e.g. lead-unmasking settings or module access being toggled
• Indication-specific actions — e.g. a minimum-indication-count change, or a draft indication being created/updated
• Document uploads/downloads on Single Indication requests

What does an entry actually show me?
When it happened, who did it (name, email, role), which module and entity type it relates to, a reference number, the result, and the source. Each entry also includes a plain-language description, for example: "User ABC exported 8 Lead record(s)" or "Bank Admin ABC viewed the Lead Listing with unmasked buyer contact information (8 record(s) returned)."

Can I export it?
Yes.

Why use this instead of contacting support?
It's self-service — any Bank Admin can answer "did user X do Y" (who exported this list, who changed that setting) without escalating to IT.

Updated on: 21/09/2026