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# Unable to receive TAC Code

1. If you are unable to receive the TAC Code, please go to your mobile "Messages" app.

![Access your messages app in your phone](https://storage.crisp.chat/users/helpdesk/website/-/3/7/0/2/3702eff8ee22440/tac1_1xwjue6.png)

2. At the top of the app, click your "Email Icon"

![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/0/2/3702eff8ee22440/tac2_10zkk9l.png)

3. From the selection, click on "Spam and Blocked"

![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/0/2/3702eff8ee22440/tac3_aa67lb.png)

4. In the Spam and Blocked folder, you should find the "TAC Code" Message, click on it to get your TAC code.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/0/2/3702eff8ee22440/tac4_s02pch.png)

5. Here, you will be able to get your TAC code. 
![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/0/2/3702eff8ee22440/tac5_1e7xmij.png)
*If you are still unable to find or get your TAC code, kindly speak to our support. Thank you*