> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Leads

**How do I add a Lead?**
You can create a Lead individually, or upload many at once using the bulk upload wizard.

**How does bulk upload work?**
The Leads bulk upload is a 3-step wizard (**Upload → Preview → Configure**) — you upload your file, preview the parsed rows, then configure how they're imported before committing.

**Can I create or bulk-upload Leads from the mobile app?**
No. Creating Leads — whether individually or via bulk upload — is only supported on the web app right now; the mobile app doesn't support Lead creation at all.

**Why can't I create a Lead for a property in some states?**
Your bank only enables Leads for specific states. Check with your Bank Admin/System Admin which states are enabled for your bank — not every state is necessarily turned on.

**What are Lead Sources?**
Each Lead can be tagged with a source (where it originated from).

**What statuses can a Lead have?**
A Lead is either **New** (not yet converted) or **Converted** (has been converted into an Indication Request).

**Can a Lead become an Indication Request?**
Yes — a Lead can be converted directly into an Indication Request. Once converted, you can check the resulting indication's outcome from the original Lead record.

**Why is some contact information masked on a Lead?**
Buyer contact information can be masked by default. Whether unmasking is enabled is controlled at the **System Admin** level, configured per bank — your own Bank Admin can't toggle this themselves.

**Can I export my Leads?**
Yes — export returns your full Lead list in one go, rather than the paginated view you see on-screen.